Not Yet Classified

This recall has not yet been classified by risk level.

Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance

Date: February 12, 2014
Company: Visonic Ltd., of Tel Aviv, Israel
Status: Ongoing
Source: CPSC

What You Should Do

Stop using this product immediately. Do not consume, use, or distribute it.

Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit. Options: Replace

Affected Products

The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.

Why Was This Recalled?

Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.

Where Was This Sold?

Distribution information not available.

About Visonic Ltd., of Tel Aviv, Israel

Visonic Ltd., of Tel Aviv, Israel has 3 total recalls tracked by RecallDetector.

Related Recalls

Data sourced from the CPSC. Last updated March 26, 2026. View original report