This recall has not yet been classified by risk level.
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
What You Should Do
Stop using this product immediately. Do not consume, use, or distribute it.
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided. Options: Refund, Replace
Affected Products
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Why Was This Recalled?
The LED module can overheat, causing it to melt, posing a fire hazard.
Where Was This Sold?
Distribution information not available.
About Viewrail.com from August 2023 through June 2025
Viewrail.com from August 2023 through June 2025 has 1 total recall tracked by RecallDetector.
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Data sourced from the CPSC. Last updated March 26, 2026. View original report