This recall has not yet been classified by risk level.
Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
What You Should Do
Stop using this product immediately. Do not consume, use, or distribute it.
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators. Options: New Instructions
Affected Products
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Why Was This Recalled?
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Where Was This Sold?
Distribution information not available.
About ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. has 1 total recall tracked by RecallDetector.
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Data sourced from the CPSC. Last updated March 26, 2026. View original report