This recall has not yet been classified by risk level.
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
What You Should Do
Stop using this product immediately. Do not consume, use, or distribute it.
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Affected Products
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Why Was This Recalled?
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Where Was This Sold?
Distribution information not available.
About Samsung Telecommunications America, of Richardson, Texas
Samsung Telecommunications America, of Richardson, Texas has 1 total recall tracked by RecallDetector.
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Data sourced from the CPSC. Last updated March 26, 2026. View original report