Potential health hazard — use of or exposure to this product may cause temporary or medically reversible adverse health consequences.
NeuroSync EYE-SYNC containing Pico Neo 2 Headsets. Each unit consists Recalled by NeuroSync, Inc. Due to Eye syncing issues causing the device to be...
What You Should Do
Stop using this product immediately. Do not consume, use, or distribute it.
Return the product to the place of purchase for a full refund. If you have questions, contact NeuroSync, Inc. directly.
Affected Products
NeuroSync EYE-SYNC containing Pico Neo 2 Headsets. Each unit consists of a Pico Neo 2 headset with embedded sensors, a paired Android tablet, and proprietary software, packaged in a portable field case. Eye-tracking headset system is intended for recording, viewing, and analyzing eye movements in support of identifying visual tracking impairment in human subjects. The EYE-SYNC is intended to record, measure, and analyze eye movements as an aid in the diagnosis of concussion, also known as mild traumatic brain injury (mTBI).
Quantity: 27 units
Why Was This Recalled?
Eye syncing issues causing the device to be inoperable. Unable to be repaired due to discontinuation of support for the Pico 2 platform, which was no longer in production or serviceable as of August 31, 2023.
Where Was This Sold?
This product was distributed nationwide across all 50 states.
About NeuroSync, Inc.
NeuroSync, Inc. has 1 total recall tracked by RecallDetector.
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Data sourced from the FDA (Device). Last updated March 26, 2026. View original report