Not Yet Classified

This recall has not yet been classified by risk level.

Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

Date: February 2, 2016
Company: Microsoft Corp., of Redmond, Wash
Status: Ongoing
Source: CPSC

What You Should Do

Stop using this product immediately. Do not consume, use, or distribute it.

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. Options: Replace

Affected Products

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

Why Was This Recalled?

The power cords can overheat, posing fire or shock hazards.

Where Was This Sold?

Distribution information not available.

About Microsoft Corp., of Redmond, Wash

Microsoft Corp., of Redmond, Wash has 1 total recall tracked by RecallDetector.

Related Recalls

Data sourced from the CPSC. Last updated March 26, 2026. View original report