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HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

Date: March 12, 2019
Company: HP and authorized dealers nationwide and online
Status: Ongoing
Source: CPSC

What You Should Do

Stop using this product immediately. Do not consume, use, or distribute it.

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician. Options: Replace

Affected Products

The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.

Why Was This Recalled?

The lithium-ion batteries can overheat, posing fire and burn hazards.

Where Was This Sold?

Distribution information not available.

About HP and authorized dealers nationwide and online

HP and authorized dealers nationwide and online has 1 total recall tracked by RecallDetector.

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Data sourced from the CPSC. Last updated March 26, 2026. View original report