This recall has not yet been classified by risk level.
2016 MERCEDES-BENZ METRIS Recalled by Daimler Vans USA, LLC — ELECTRICAL SYSTEM:SOFTWARE
What You Should Do
Stop using this product immediately. Do not consume, use, or distribute it.
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Affected Products
2016 MERCEDES-BENZ METRIS. Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Why Was This Recalled?
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Where Was This Sold?
Nationwide
About Daimler Vans USA, LLC
Daimler Vans USA, LLC has 97 total recalls tracked by RecallDetector.
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Data sourced from the NHTSA. Last updated March 27, 2026. View original report