Potential health hazard — use of or exposure to this product may cause temporary or medically reversible adverse health consequences.
Carestream Touch Prime Recalled by Carestream Health Inc Due to Software error; Carestream Health Inc, received a complaint...
What You Should Do
Stop using this product immediately. Do not consume, use, or distribute it.
Return the product to the place of purchase for a full refund. If you have questions, contact Carestream Health Inc directly.
Affected Products
Carestream Touch Prime, Catalog # 1738830, and Touch Prime XE, Catalog # 1738822, Ultrasound System Diagnostic ultrasound imaging or fluid flow analysis of the human body
Quantity: US: 14 units; Foreign: 16 units
Why Was This Recalled?
Software error; Carestream Health Inc, received a complaint stating that when a user accidentally obtains a measurement value of 0 and corrects the value in the report, the resulting measurement unit is not displayed, i.e., centimeters or millimeters. As such, the user expects that the measurement is taken calculated in centimeters, consistent with other values in the report. In actuality, the measurement is taken in millimeters. When this updated measurement is used in an average calculation, the result appears incorrect as two measurements are interpreted as centimeters while the user corrected value is interpreted as millimeters. If the user selects a Calc Result display as Min or Max, the values are also interpreted as millimeters when centimeters were expected.
Where Was This Sold?
This product was distributed to 6 states: GA, IA, NY, OH, SC, TX
About Carestream Health Inc
Carestream Health Inc has 8 total recalls tracked by RecallDetector.
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Data sourced from the FDA (Device). Last updated March 26, 2026. View original report