Not Yet Classified

This recall has not yet been classified by risk level.

HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

Date: January 4, 2018
Company: Best Buy and other stores and authorized dealers nationwide and online
Status: Ongoing
Source: CPSC

What You Should Do

Stop using this product immediately. Do not consume, use, or distribute it.

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician. Options: Replace

Affected Products

This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

Why Was This Recalled?

The lithium-ion batteries can overheat, posing fire and burn hazards

Where Was This Sold?

Distribution information not available.

About Best Buy and other stores and authorized dealers nationwide and online

Best Buy and other stores and authorized dealers nationwide and online has 1 total recall tracked by RecallDetector.

Related Recalls

Data sourced from the CPSC. Last updated March 26, 2026. View original report