Class II — Potential Health Hazard

Potential health hazard — use of or exposure to this product may cause temporary or medically reversible adverse health consequences.

Ascom Mobile Monitoring Gateway (versions 4.1.1 and 4.2.0) and Ascom Recalled by Ascom US, INC. Due to Due to a malfunction of software, the secondary...

Date: December 10, 2015
Company: Ascom US, INC.
Status: Terminated
Source: FDA (Device)

What You Should Do

Stop using this product immediately. Do not consume, use, or distribute it.

Return the product to the place of purchase for a full refund. If you have questions, contact Ascom US, INC. directly.

Affected Products

Ascom Mobile Monitoring Gateway (versions 4.1.1 and 4.2.0) and Ascom Unite Connect for Nurse Call (version 2.2.0).

Quantity: 319

Why Was This Recalled?

Due to a malfunction of software, the secondary module will not automatically take over messaging if the primary module fails after a software upgrade to one of the other affected versions. Messages from GE Carescape/Nurse Call will not forward to handset until primary module is restored.

Where Was This Sold?

This product was distributed to 24 states: CA, CT, FL, ID, IL, IN, IA, KY, LA, ME, MD, MA, MI, MO, NJ, NM, OH, OK, PA, TN, TX, VA, WA, WI

Affected (24 states)Not affected

About Ascom US, INC.

Ascom US, INC. has 1 total recall tracked by RecallDetector.

Related Recalls

Data sourced from the FDA (Device). Last updated March 26, 2026. View original report